Shipping Policy

Thank you for shopping with us. We take great care in packaging and shipping our handmade candles and ceramic products.

Processing Time

• All orders are processed within 2–5 business days after payment is received.

• As our products are handmade, processing times may vary during busy periods or for custom orders.

Shipping & Delivery

• Orders are shipped through trusted courier services.

• Delivery times may vary depending on your location and the courier's schedule.

• Once your order has been dispatched, you will receive tracking information (if available).

Shipping Charges

• Shipping charges are calculated at checkout and depend on the delivery location and order size.

Damaged or Lost Packages

• Please inspect your order upon arrival.

• If your package arrives damaged, contact us within 48 hours of delivery with clear photos of the product and packaging.

• We will review the issue and arrange a replacement if eligible.

• We are not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• We are not responsible for orders shipped to an incorrect address provided by the customer.

Handmade Products

• Due to the handmade nature of our candles and ceramic items, slight variations in color, texture, size, and finish may occur and are not considered defects.

If you have any questions regarding your order, please contact us and we will be happy to assist you.