Refund policy

Refund & Replacement Policy

Thank you for supporting our handmade business.

All of our candles and ceramic products are carefully handcrafted, making each item unique. Due to the handmade nature of our products, we do not offer refunds or returns for change of mind, incorrect orders, or personal preferences.

No Refunds

  • All sales are final.

  • We do not provide refunds under any circumstances unless required by applicable law.

Replacement Policy

We will gladly provide a replacement if:

  • Your item arrives damaged or broken during shipping.

  • You receive the wrong product.

To request a replacement:

  1. Contact us within 48 hours of receiving your order.

  2. Provide your order number and clear photos of the damaged or incorrect item.

  3. Once verified, we will arrange a replacement at no additional cost.

Handmade Product Disclaimer

As each candle and ceramic item is handmade, slight variations in color, texture, size, shape, and finish are natural and should not be considered defects.

By placing an order, you acknowledge and accept this Refund & Replacement Policy.

Thank you for supporting handmade craftsmanship.