Return & Refund Policy

 

Thank you for shopping with Brownie Candle

Returns

We do not accept returns on any products. Please review your order carefully before placing it.

Refunds

We do not offer refunds once an order has been placed and delivered.

Refunds will not be provided for 

• Change of mind

• Incorrect orders placed by the customer

• Courier delivery delays

• Failure to receive the order due to an incorrect address or phone number provided by the customer

Damaged or Defective Products

If your product arrives damaged or broken, please contact us within 24 hours of receiving your order.

To request a replacement, please provide:

• Your order number

• Clear photos or a video showing the damaged product and packaging

After verification, we will provide a replacement for the damaged item at no additional cost.

Replacement Conditions

A replacement will only be approved if:

• The product was damaged during shipping.

• The damage is reported within 24 hours of delivery.

• Sufficient photo or video evidence is provided.

Contact Us

If you have any questions regarding this policy or need assistance with a damaged order, please contact our customer support team through the contact details available on our website.